# CloudSwag Shipping Information

## Shipping Methods

### Standard Shipping (Free)

- **Timeline**: 5-7 business days
- **Carriers**: FedEx Ground, UPS Ground
- **Tracking**: Available 24 hours after order confirmation
- **Best for**: Regular orders, no rush

### Expedited Shipping (25 points)

- **Timeline**: 2-3 business days
- **Carriers**: FedEx Express, UPS 2-Day
- **Tracking**: Real-time updates
- **Best for**: Need it soon but not urgent

### Overnight Shipping (50 points)

- **Timeline**: Next business day
- **Cutoff**: Order by 2:00 PM EST
- **Carriers**: FedEx Priority Overnight
- **Tracking**: Detailed real-time tracking
- **Restrictions**: Not available for weekends, holidays, or remote areas

## Shipping Addresses

### Office Delivery (Default)

- Ships to your registered office location
- Left at reception or mailroom
- Best for: Regular work schedule

### Home Delivery

- Update your shipping address in your profile before ordering
- Signature may be required for high-value orders
- Best for: Remote workers

### Temporary Address

- Contact swag-support@cloudco.com to arrange one-time alternate shipping
- Must request before order ships

## Tracking Your Order

### How to Track

- Ask me "Where's my order?" for real-time status
- Check your email for tracking updates
- Visit carrier website with tracking number

### Tracking Number Formats

- **FedEx**: FX followed by 9-12 digits (e.g., FX123456789)
- **UPS**: 1Z followed by alphanumeric string (e.g., 1Z999AA10123456784)
- **USPS**: 20-22 digits

### Tracking Timeline

- Tracking numbers generated: Within 24 hours of order confirmation
- First scan: Usually within 1-2 business days
- Updates: Every time package is scanned

## Common Issues

### Address Changes

- Contact us within 2 hours of placing your order
- After shipment, we cannot redirect packages
- For shipped orders, contact carrier directly with tracking number

### Delivery Delays

- Weather delays are outside our control
- Peak seasons (holidays) may add 1-2 days
- Carrier delays are reflected in tracking

### Missing Packages

- Check with mailroom/reception first
- Check with neighbors or building security
- Report missing packages within 48 hours for investigation
- We'll file a claim and reship if package is lost

### Damaged Packages

- Take photos before opening if box is damaged
- Report within 48 hours with photos
- We'll ship replacement immediately

## International Shipping

Currently, CloudSwag only ships to US office locations. International shipping coming in 2025!